What type of training can help prevent workplace violence?

Conflict resolution training is essential for preventing workplace violence because it equips employees with the skills to handle disagreements or disputes effectively and constructively. This type of training helps individuals recognize potentially volatile situations, understand different perspectives, and negotiate resolutions calmly. By fostering skills such as active listening, empathy, and effective communication, employees can better manage conflicts before they escalate into violence.

While customer service training, team-building exercises, and time management training contribute to a positive workplace environment, they do not specifically target the skills needed to resolve conflicts or prevent escalation into violence. Therefore, conflict resolution training is the most appropriate choice for addressing and mitigating the risks associated with workplace violence.